Customer Service Specialist Permanent

Under the direction of the Customer Service Manager, the Customer Service Representative is responsible for providing superior service that meets or exceeds all internal and external customers’ needs. Provide input on how to best provide service to internal and external customers.

Job Description Role and Responsibilities:

• Serves as the primary Multicolor Corporation representative for assigned customers and/or sales representatives and acts as the conduit for all information required from customers/sales to internal customers and back.
• Sets up and maintains customer master date in the company ERP system for an assigned set of customers and sales representatives. Documents key customer preferences and expectations and communicates these internally.
• Understands the basics of plant/equipment capabilities and limitations (tooling, presses, materials, applications) in order to determine the pertinent information and lead time required to produce a quality product; manage customer/sales expectations accordingly
• Manages the daily flow of customer orders and follows up on all rush order requests. Monitors release inventory orders & programs; enters inventory release requests and ensures shipments are released as planned.
• Manages incoming art, orders, and other customer requests.
• Processes and responds to all customer requests for new and updated pricing, and miscellaneous charges. Communicates price changes to the respective salesperson / customer.
• Fills lead role for onboarding of all carton changes and new carton requests. Follows up on proofing process to get prompt turnaround from art department and the customer.
• Reviews and manages daily ship list & blanket order updates.
• Regularly updates customers with information regarding the order status.
• Assists the assigned sales rep in a variety of ways to improve their sales productivity and optimize our management of the customer relationship. Preparation of sales materials and other customer communications.
• Keeps assigned sales rep informed of all significant customer activities and issues
• Fields customer calls throughout the day and provides backup when in need.
• Follows through on outside purchases for specific customer orders using approved suppliers
• Handle press proofs, process complaints/credits, research and assist in clean-up of open payment issues.
• Maintain and organize required customer/order information for future reference.
• Participates in continuous improvement projects. Contributes customer-focused ideas to improve processes, throughput, or service standards; looks for opportunities to produce orders more efficiently and profitably while still meeting customer needs.
• Manage customer inventory programs; proactively work with customers to maintain agreed-upon inventory levels and ensure shipments are released as planned.
• Collaborates with sales reps, customers, and other employees of the organization to effectively resolve customer problems
• Processes all Quality Concerns received from customers. Prepares Corrective Action Reports to identify product defects and corrective actions.
• Prepares reports for sales analysis of customer development, such as purchase trends, inventory needs, and price grids.
• Assists in preparation of Matrix or contract pricing for key customers
• Work with Customer Service Manager to implement key initiatives and assist in special projects/tasks such as new business set up; account/workload transition; back-up other CSR’s; process complaints; resolve open payment issues

Duties may be changed or additional duties assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications and Education Requirements:

High school diploma, GED or equivalent experience. Associate’s degree or equivalent from two-year college or technical school preferred. Minimum of two years experience in Customer Service in a manufacturing capacity; related experience and/or training; equivalent combination of education and experience. Manufacturing and printing industry preferred.

Preferred Skills

• Must have working knowledge of Microsoft Office software including Outlook and the ability to learn company specialized software programs.
• Strong Project Management skills. Strong initiative, problem-solving, and resourcefulness. Strong critical thinking skills.
• Strong written/verbal interpersonal and communication skills. Must be able to read, write, and comprehend instructions and SOPs. Must be able to present information in one-on-one and small group situations to customers, clients and other employees of the organization.
• Ability to manage multiple tasks in an organized manner.
• Strong inventory management skills.
• Ability to add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions and decimals. Ability to perform these operations using units of weight measurement, volume and distance.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to make sound judgment decisions with integrity.
• Ability to solve practical problems that deal with a variety of variables.
• Ability to work as a member of a team, provide input, follow directions, and receive constructive criticism.
• Proficient knowledge of Microsoft Office, including Outlook, and the ability to learn company specialized software programs

Multi-Color is one of the largest and most awarded label companies in the world, servicing segments such as Home & Personal Care, Food & Beverage, Wine & Spirits and Consumer Durables. A true global leader, our state-of-the-art facilities operate in over 26 countries.

Our 10,000+ employees are guided by our core values: Integrity, Passion, Creativity, Perseverance and Achievement. These values constantly guide our interactions and decision making at Multi-Color!

About Our Company

Cincinnati, Ohio, U.S.A. based Multi-Color Corporation (MCC), established in 1916, is a leader in global label solutions supporting a number of the world’s most prominent brands including leading producers of home and personal care, wine and spirit, food and beverage and specialty consumer products. MCC serves international brand owners in North, Central and South America, Europe, Australia, New Zealand, South Africa and China with a comprehensive range of the latest label technologies in Pressure Sensitive, Cut and Stack, In-Mold, Shrink Sleeve and Heat Transfer. MCC employs approximately 2,700 associates across 28 operations globally and is a public company trading on the NASDAQ Global Select Market Exchange (company symbol: LABL).

For additional information on Multi-Color, please visit .

This job has been posted by TalentBoost on behalf of Multi-Color Corporation. TalentBoost is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. It is the policy of TalentBoostnot to discriminate based on race, color, national or ethnic origin, ancestry, age, religion, creed, disability, sex and gender, sexual orientation, gender identity and/or expression, military or veteran status, or any other characteristic protected under applicable federal, state or local law.

Tagged as: Customer Service Specialist