IT Technical Support Representative () Permanent

Betternight Powered By Sleep Data

Description:

Are you an energetic, ambitious self-starter who thrives on providing technical support to end users and perform routine maintenance to IT systems? Are you driven to succeed, and being recognized for your success? Wouldn’t you love to be a part a team where management is focused on nurturing a strong culture? If so, come join us at BetterNight.

BetterNight is a professional medical service and supply company, focused on sleep & sleep therapy. Our focus is on diagnosis on sleep apnea through home sleep study and treatment through the use of CPAP therapy or oral appliance therapy.

SUMMARY

The IT Help Desk Support Rep provides technical support to end users and performs routine maintenance to IT systems. This position is responsible for troubleshooting and internal support of computers/ laptops, printers, servers, and related equipment. Day to day tasks include end user support and performing PC maintenance, upgrades and configurations. The expectation of this position is to provide a first class customer service experience, with every interaction. *This position is onsite in our Kearny Mesa Headquarters*

CORE RESPONSIBILITIES

• Provides professional and positive first level support for software, hardware and network issues to end-users on-premises and working remotely
• Interfaces with users in a variety of communication channels, such as phone, email, web-based remote-control assistance, and face to face.
• Installs/manages/trouble shoots software and peripherals as needed
• Works competently in Windows 10, Office 365 and Mac OS X
• Supports Google Apps for 300+ users
• Tracks and logs IT equipment inventory
• Troubleshoots basic VOIP phone system issues in conjunction with telecom service provides
• Skilled with Microsoft Office suite (Microsoft Word, Excel)
• Work mandatory overtime as scheduled
• Other duties and projects may be assigned

. Requirements:

QUALIFICATIONS & SKILLS

• Excellent troubleshooting and problem solving skills in complex technical environments
• On-call availability during nights/weekends for technical emergencies
• Must be hard working, team oriented, bright, creative, cooperative, and an exceptional problem solver
• Must be a fast learner, patient and have a passion for serving customers
• High-energy, quality-focused, detailed individual
• Strong interpersonal skills and ability to interact effectively with members and staff

EDUCATION & EXPERIENCE

• 2+ years of professional experience as a Desktop Support Technician in a Windows environment
• Knowledge of PC hardware, Windows 7, Windows 10, Office 365, basic networking skills and an ability to quickly identify and solve issues
• Must be knowledgeable in Patient Rights and Responsibilities, including HIPPA regulations
• Intermediate MS Office computer skills required
• Must be A+ and Network+ certified

BetterNight is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with contractor’s legal duty to furnish information. 4I CFR 60-I.35(C).

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