Retail Customer Experience Specialist Permanent

Retail Customer Experience Specialist

Do you love helping others? Are you values-driven, forward-thinking, and have a team-first mindset? Are you looking for a culture that values diversity and inclusion? Would you like to work with some of the most technologically advanced products in the world? Do you value companies that are bedrocks of the community and focus on doing the right thing for employees? If so, Honda of Olathe may have a rewarding opportunity for you.

As a Retail Customer Experience Specialist you would:

• Help customers get excited about Honda vehicles by answering questions and demonstrating vehicles
• Discover each customer’s needs, and then identify the right vehicle based on those needs
• Facilitate remarkable customer experiences by delivering on our Car Buying on Your Terms promise
• Work with management to complete the customer’s purchase, ensuring the most personalized experience possible
• Successfully set up and deliver vehicles after the purchase process is complete
• Have the opportunity every day to build brand ambassadors for Honda vehicles with guests resulting in a long-term Honda customers

Your Well-Being.

We care about your well-being, and this position offers an extensive compensation and benefits package, including:

• $20 per hour
• Additional bonus opportunities – individual and team bonuses
• Bilingual certification pay opportunity – $2,400/annually
• Extensive benefits offering including medical, dental, and vision insurance, tuition assistance programs, gym membership reimbursement program, employee referral program, paid time off, 401(k) with company match, health savings and flexible spending accounts, group and voluntary life insurance, and voluntary short-term and long-term disability plans
• Flexible work schedule options including 4 or 5 workday schedules, 40 hours per week
• Possible advancement and management opportunities
• Employee discounts on vehicle purchases, vehicle parts and vehicle servicing
• Ongoing job and product training

Key Qualifications

They include, but are not limited to:

• A desire to help others and deliver remarkable customer experiences
• A positive approach and team-first mindset where you are a collaborative and supportive teammate
• Forward-thinking, progressive and dynamic – always focused on continuous improvement and individual and team growth and development
• Being curious and agile, having a desire to embrace new experiences, and ability to quickly adapt to ever-evolving technology
• Strong communication and listening skills, ability to deliver messages to our customers with empathy and a welcoming approach
• Being at least 18 years of age

Honda of Olathe

Honda of Olathe, part of Baxter Auto Group, has been a cornerstone of the local community and a leading Honda dealer in the Kansas City area for more than 35 years. The team has achieved one of Honda’s most prestigious awards, the President’s Award, for three years in a row (2018, 2019 and 2020). In addition, the team was just recognized by Reputation.com in its annual Automotive Reputation Report as a top 20 dealership in the United States and the top-ranking Honda dealership in the entire nation.

Baxter Auto Group

Baxter Auto Group is one of the largest automotive retailers in the United States with almost 2,000 employees representing 15 different automotive brands in 22 stores in Kansas, Nebraska and Colorado. Baxter philosophically believes people are THE differentiating factor that distinguishes Baxter in the marketplace. The team is forward-thinking and committed to making a positive impact in its communities – including supporting more than 100 different community organizations in 2020 and 2021. Baxter is focused on having superior employee experiences centered around four key pillars: well-being, purpose, belonging and growth. In the end, Baxter strives to accomplish four key things: delivering on the Baxter employee experience including being great teammates to each other, taking tremendous care of our guests, representing our manufacturing brands with excellence, and having a positive impact on our communities.

Employment with Honda of Olathe is contingent upon applicants’ successful completion of the background check process and drug screening test.

Baxter embraces diversity and equal employment opportunity. We’re committed to building a team that represents a variety of backgrounds, perspectives, and skills. Baxter is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Please refer to the job description for full details about the role.

PI